Root Cause Analysis BookAll organizations and companies have problems. Root Cause analysis is how they deal with everything from day-to-day issues to catastrophic events. Root cause analysis is a problem solving tool for determining the causes of a problem, both the ones that are obvious and the underlying ones that are more challenging to identifying. For a root cause analysis approach to be effective the approach must be consistent for the small problems and big issues alike.
Fundamentally, root cause analysis is based on the cause-and-effect principle. Regardless of the type of problem or the size of the problem the cause-and-effect principle applies. The cause-and-effect principle is part of every effective problem solving too. Many organizations think of root cause analysis as a way in identify the one root cause. In reality, every incident consists of a system of causes, each of which was required to produce the incident.
Within an organization root cause analysis, incident investigation and problem solving can all be grouped together. It’s always about defining the deviation from some goals, determining the causes in the analysis and then selecting the best solutions. The Cause Mapping method is a simple systems-based approach to root cause analysis that explains complex issues in a clear visual dialogue.
There are unfortunately many current and historical incidents that can be used to demonstrate the simplicity of the Cause Mapping method of root cause analysis. This web page has the analysis from several different types of incidents captured in a Cause Map. These example Cause Maps are an effective way to see how a thorough analysis breaks an incident down into specific parts.
Root cause analysis is a very flexible tool that can immediately be applied to problems within a business. The examples within this web site provide some basic explanation of the incident as well as the different pieces of the Cause Map. The purpose of these case studies is to provide the basic parts of an effective root cause analysis so that the method can be applied on an issue within your business.
Recurring problems and major issues are ideal candidates for a complete investigation, because of the organization’s interest in ensuring that the incident does not occur again. Each of these case studies and the lessons learned within can be discussed with any one of the ThinkReliability consultants who can be reached by phone, email or through this web site.